Plain English summary: We build your website for free. You only pay if you want to keep it live. These terms set out how that works, what each party is responsible for, and what happens in various scenarios. Please read them — they protect both of us.
Fenros ("we", "us", "our") is a web design and hosting service operated in the United Kingdom. We provide website design, development, and managed hosting services to small businesses.
By using our services or submitting your details through any of our web forms, you ("the Client") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our services.
These Terms constitute the entire agreement between Fenros and the Client and supersede any prior communications, representations, or agreements.
We offer to design and build a homepage for your business at no upfront cost. This Preview is provided so you can assess our work before making any financial commitment.
We aim to deliver your Preview within 7 working days of receiving all required information. This timeline is an estimate and not a contractual guarantee. We will communicate any delays as soon as they are known.
If you choose to proceed with a Hosting Plan after viewing your Preview, these Terms apply in full from the date of first payment. If you do not wish to proceed, you are under no obligation to do so and no charge will be made.
Preview links are active for 30 days from the date of delivery. If we do not receive a response within 30 days, the Preview may be removed. We reserve the right to reuse design elements from unclaimed Previews.
The design, code, and all elements of the Preview remain the intellectual property of Fenros until full payment has been received. The Client has no right to copy, reproduce, or publish any part of the Preview without entering into a paid Hosting Plan.
Our current Hosting Plans and their inclusions are published at fenros.co.uk/#pricing. We reserve the right to amend pricing with 30 days' written notice to existing clients. Any price change will not take effect until the following billing period after the notice period has elapsed.
All prices shown are inclusive of VAT where applicable. We will clearly state our VAT registration status and number on any invoice issued.
All Hosting Plans include: website hosting on our infrastructure, SSL certificate, uptime monitoring, and custom domain connection. Additional inclusions vary by plan and are listed at fenros.co.uk/#pricing.
An Edit Request is defined as any single change to an existing website element that takes under 20 minutes to complete. Examples include: updating a phone number, changing opening hours, swapping a photograph, or amending a service description.
Work that exceeds 20 minutes, requires new pages, or involves structural redesign is not classified as an Edit Request and will be quoted separately before work commences. We will always seek approval before undertaking work that falls outside your plan's Edit Request allowance.
Edit Requests do not roll over between months. Unused Edit Requests expire at the end of each calendar month.
Additional Edit Requests beyond your monthly allowance are available at the rates published on our pricing page. We will confirm the cost before proceeding.
We aim to complete Edit Requests within the timeframes stated for each plan. These timeframes apply during UK business hours (Monday to Friday, 9am–6pm, excluding public holidays). We will endeavour to meet these times but they are not guaranteed response times.
Hosting Plans are billed monthly in advance. Payment is taken automatically on or around the same date each month via our payment processor (Stripe). By entering your payment details, you authorise us to charge your chosen payment method on a recurring monthly basis until cancellation.
If a payment fails, we will notify you immediately and retry the payment. You have a 7-day grace period to resolve the failed payment. If payment is not received within 7 days of the original due date, we reserve the right to suspend your website (take it offline) until payment is made. We will restore your website within 24 hours of payment being received.
If a website remains suspended for more than 30 days due to non-payment, we reserve the right to permanently remove it. In this case, a reactivation fee may apply to rebuild and restore the site.
Due to the nature of our services (digital services rendered), we do not offer refunds on monthly subscription payments already processed, except where required by law. If you cancel mid-month, your service will remain active until the end of the current billing period. No partial-month refunds are issued.
One-off payments (for additional pages, design work, or other services) are due within 7 days of invoice. Work will not commence until payment is received, unless otherwise agreed in writing.
You may cancel your Hosting Plan at any time by emailing hello@fenros.co.uk with your business name and a request to cancel. We require 30 days' written notice. Your service will remain active during this notice period and you will be charged for any days within the final billing period.
Upon cancellation, your website will be taken offline at the end of your notice period. Your domain name remains yours — we do not own or control your domain. You are responsible for ensuring your domain is renewed through your registrar.
We will retain a copy of your website files for 30 days after cancellation. Upon written request within this period, we will provide you with your website files. After 30 days, files may be permanently deleted.
We reserve the right to cancel or suspend your service immediately and without refund if:
In all other circumstances, we will provide 30 days' notice of cancellation and a pro-rata refund of any prepaid fees.
Domain names are not included in any Hosting Plan. The Client is responsible for registering, renewing, and paying for their own domain name through a domain registrar of their choice.
We recommend Namecheap as a registrar and can provide guidance on purchasing a domain, but we accept no responsibility for domain availability, pricing, or the actions of any third-party registrar.
The Client retains full ownership of their domain at all times. We will never register a domain in our own name on behalf of a Client without explicit written instruction to do so.
The Client is responsible for ensuring their domain registration details are kept up to date and their domain is renewed before expiry. We accept no liability for websites going offline due to domain expiry.
We may require temporary access to your domain registrar account to configure DNS settings. This access will be used solely for DNS configuration purposes. We recommend changing your password after we have completed setup.
Upon full payment being received and maintained, the Client is granted a non-exclusive licence to use the website design and code we have created for them, for the duration of their active Hosting Plan. This licence terminates upon cancellation of the Hosting Plan.
We retain the right to use any website we have designed as part of our portfolio, case studies, and promotional materials, unless the Client opts out in writing within 14 days of Go-Live.
All content provided by the Client (text, images, logos, videos, etc.) remains the intellectual property of the Client. By providing content to us, the Client grants us a licence to use that content solely for the purpose of building and maintaining their website.
The Client warrants that all content they provide is either owned by them or that they have the right to use it, and that its use does not infringe the intellectual property rights of any third party.
Where the Client does not provide images, we may use stock photography from licensed sources. In such cases, we will use imagery from reputable providers under appropriate licences. The Client acknowledges that such images may be used by other parties under the same licence.
The Client agrees to:
We agree to:
We aim to maintain your website's availability at all times but do not guarantee 100% uptime. Websites are hosted on Vercel's infrastructure and are subject to their service levels and any technical limitations beyond our control.
Planned maintenance will be carried out during off-peak hours where possible. We will notify you of planned maintenance in advance where it is expected to cause significant downtime.
We are not liable for any loss of business, revenue, or data resulting from website downtime, whether planned or unplanned.
Our services rely on third-party infrastructure and platforms including but not limited to Vercel (hosting), Stripe (payments), and domain registrars. We are not responsible for the availability, performance, or actions of any third-party service provider.
Changes to third-party services that affect our ability to deliver your website may require us to make changes to your website or hosting arrangement. We will notify you of any significant changes and work to minimise disruption.
We build all websites with SEO best practices in mind, including proper heading structure, semantic HTML, fast loading times, and mobile responsiveness. However, we make no guarantee of specific search engine rankings, organic traffic levels, or business enquiries resulting from your website.
Search engine algorithms are operated by third parties and are outside our control. Rankings can and do change regardless of website quality.
To the fullest extent permitted by law, Fenros shall not be liable for:
Our total liability to the Client in connection with any claim shall not exceed the total amount paid by the Client to Fenros in the 3 months preceding the claim.
Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.
The Client agrees to indemnify, defend, and hold harmless Fenros and its representatives from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:
Both parties agree to keep confidential any sensitive business information shared during the course of the relationship. We will not disclose your business information, content, or correspondence to any third party without your consent, except where required by law or necessary to deliver the services (e.g. sharing with hosting providers).
We collect and process personal data in accordance with our Privacy Policy (available at fenros.co.uk/privacy) and applicable UK data protection legislation including the UK GDPR and the Data Protection Act 2018.
By using our services, you consent to the collection and processing of your personal data as described in our Privacy Policy.
We will retain your data for as long as you remain a client and for up to 2 years thereafter for legitimate business purposes, after which it will be securely deleted upon request.
We reserve the right to display websites we have designed in our portfolio, social media, case studies, and promotional materials. If you would prefer your website not to be featured, please notify us in writing within 14 days of your website going live and we will respect that request.
We may refer to you as a client in general terms (e.g. "a bakery in Manchester") without identifying you by name unless you give permission for us to do so.
The Client must not use Fenros services to host, distribute, or promote any content or activity that:
We reserve the right to immediately suspend or terminate any website that we reasonably believe is in breach of this clause, without prior notice and without refund.
We reserve the right to update these Terms at any time. We will notify existing clients of any material changes by email at least 30 days before they take effect. Continued use of our services after the effective date of any changes constitutes acceptance of the updated Terms.
The most current version of these Terms will always be available at fenros.co.uk/terms.
We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, war, civil unrest, government action, power failures, internet outages, or the failure of third-party service providers.
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
In the event of a dispute, both parties agree to attempt to resolve the matter informally by email in the first instance before pursuing formal legal proceedings. Please contact us at hello@fenros.co.uk.
These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between Fenros and the Client and supersede all prior discussions, representations, and agreements.
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
Our failure to enforce any right or provision of these Terms shall not be considered a waiver of that right or provision.
The Client may not assign or transfer their rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to a successor business without notice.
By using our services, you confirm that you are at least 18 years of age and, where applicable, are authorised to enter into this agreement on behalf of a business entity.
If you have any questions about these Terms, please contact us at:
Email: hello@fenros.co.uk
Website: fenros.co.uk