Privacy Policy

Last updated: 29 April 2026

This Privacy Policy explains how Fenros ("we", "us", "our") collects, uses, and protects your personal data when you visit our website or submit an enquiry. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Fenros is a UK-based web design agency. You can contact us at: hello@fenros.co.uk

2. What Data We Collect

When you submit an enquiry through our website, we collect:

• First and last name
• Email address
• Phone number
• Your trade or business type
• Your current website URL (if provided)

We also collect anonymised usage data through cookies and analytics tools (see our Cookie Policy).

3. How We Use Your Data

We use your personal data to:

• Respond to your enquiry and discuss your free website request
• Contact you about our services via email or phone
• Manage our client relationships

We do not use your data for automated decision-making or profiling.

4. Lawful Basis for Processing

We process your data on the basis of consent. You provide this consent by ticking the checkbox on our enquiry form. You may withdraw your consent at any time by contacting us at hello@fenros.co.uk.

5. How We Store Your Data

Your enquiry data is stored securely in Airtable, a cloud-based database service. Airtable stores data on servers located in the United States and is compliant with GDPR through Standard Contractual Clauses.

We retain your data for up to 2 years from the date of your enquiry, or until you request deletion.

6. Who We Share Your Data With

We do not sell or share your personal data with third parties for marketing purposes. We use the following third-party services which may process your data:

• Airtable — CRM and data storage
• Meta (Facebook) — Advertising pixel for campaign measurement
• Google Analytics 4 — Website analytics
• Microsoft Clarity — Session recording and heatmaps
• Vercel — Website hosting

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent at any time
• Lodge a complaint with the ICO (Information Commissioner's Office) at ico.org.uk

To exercise any of these rights, contact us at hello@fenros.co.uk.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available at fenros.co.uk/privacy.